Return and Refund Policy

At Invictus, we want you to be satisfied with your purchase. Please review this policy before requesting a return or exchange.

Return Period

You may request a return or exchange within 14 calendar days of receiving your order.

To begin the process, contact us at invictus.collective001@outlook.com before sending the product back. Items returned without prior authorization may not be accepted.

Return Eligibility

To qualify for a return or exchange, the product must:

• Be unworn, unwashed, and unused

• Be free from stains, odors, deodorant marks, pet hair, or damage

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase or the order number

Invictus reserves the right to reject products that do not meet these conditions.

Non-Returnable Items

The following products are generally not eligible for return:

• Gift cards

• Personalized or custom-made products

• Final-sale or clearance items clearly marked as non-returnable

• Products damaged through misuse or improper washing

• Items showing signs of wear, washing, alteration, or use

This limitation does not apply when a product arrives defective, damaged, incorrect, or when applicable consumer-protection laws require another remedy.

Size Exchanges

If you ordered the wrong size, you may request an exchange within the 7-day return period, subject to product availability.

Customers are responsible for reviewing the size guide before purchasing. Unless Invictus sent the wrong size, the customer is responsible for the return shipping and the cost of shipping the replacement.

If the requested size is unavailable, we may offer store credit or a refund according to this policy.

Damaged, Defective, or Incorrect Products

Inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours and provide:

• Your order number

• A description of the problem

• Clear photographs or video of the product

• Photographs of the packaging and shipping label

If the claim is approved, Invictus will provide an appropriate remedy, such as a replacement, exchange, store credit, or refund. Invictus will cover reasonable return shipping costs when the error is ours.

Normal variations caused by garment washing, printing methods, fabric texture, or screen color settings are not necessarily considered defects.

Return Shipping

Unless the product is defective, damaged, or incorrect because of an Invictus error, customers are responsible for return shipping expenses.

Original shipping charges are non-refundable. We recommend using a trackable shipping method because Invictus is not responsible for returns lost or damaged during transit.

Products remain the customer’s responsibility until they are received and inspected by Invictus.

International Returns

International customers are responsible for return shipping costs and any customs duties, taxes, brokerage charges, or handling fees associated with the return.

Invictus cannot refund customs duties or import taxes paid to foreign authorities. Customers may contact their local customs office to determine whether those charges are recoverable.

Packages returned because of unpaid customs charges, refusal of delivery, an incorrect address, or failure to collect the shipment may have return shipping and related fees deducted from the refund.

Inspection and Approval

We will notify you after receiving and inspecting your return. If approved, the exchange, store credit, or refund will be processed.

If the returned product does not meet this policy’s conditions, it may be rejected and sent back to the customer at the customer’s expense.

Refunds

Approved refunds will be issued to the original payment method when possible. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges, customs duties, import taxes, and handling fees are non-refundable unless the return resulted from an error by Invictus or applicable law requires otherwise.

Invictus is not responsible for delays caused by banks or payment processors.

Order Cancellations

Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after an order has entered processing or fulfillment.

If the order has already been shipped, the customer must follow the standard return process.

Sale Items

Sale items may be returned unless they were clearly marked as final sale before purchase. Final-sale restrictions do not apply to products that arrive defective, damaged, or incorrect.

Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies granted to consumers under the applicable laws of the Republic of Panama or the customer’s jurisdiction.

Contact Us

To request a return, exchange, or refund, contact:

Invictus
David, Chiriquí, Republic of Panama
Email: invictus.collective001@outlook.com

Please include your full name, order number, reason for the request, and any relevant photographs.