Shipping Policy

Last updated: August 24, 2026

Invictus is based in David, Chiriquí, Republic of Panama. We offer domestic and international shipping.

Order Processing

Orders are normally processed within 2–5 business days after payment is confirmed. Business days do not include Saturdays, Sundays, public holidays, or days on which our shipping providers are unavailable.

Orders placed during product launches, promotions, or high-demand periods may require additional processing time.

Once an order has entered the fulfillment process, we cannot guarantee that changes or cancellations can be made.

Domestic Shipping

We ship throughout the Republic of Panama.

Estimated delivery times after dispatch:

• David and surrounding areas: 1–3 business days

• Other areas of Chiriquí: 2–4 business days

• Panama City and other provinces: 3–7 business days

Delivery times are estimates and are not guaranteed.

International Shipping

Invictus ships to selected international destinations. Available countries, shipping methods, estimated delivery times, and costs will be displayed at checkout.

International delivery times vary depending on the destination, selected shipping method, customs processing, and local courier operations. Delays caused by customs authorities, weather, transportation disruptions, or other circumstances outside our control are not the responsibility of Invictus.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping cost and must be paid by the customer. Invictus does not control these charges and cannot predict their amount.

Customers are responsible for understanding the import regulations of their country before placing an order.

If a customer refuses a shipment or fails to pay the applicable customs charges, any return shipping costs, customs fees, or related expenses may be deducted from the available refund. Original shipping charges are non-refundable.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, package weight, and selected delivery method.

Any free-shipping promotion will be subject to the conditions stated at the time of the offer.

Order Tracking

When tracking is available, customers will receive tracking information by email, WhatsApp, or another provided contact method after the order has been dispatched.

Tracking information may take additional time to become active.

Delivery Information

Customers are responsible for providing a complete and accurate name, telephone number, email address, delivery address, postal code, and any necessary delivery instructions.

Invictus is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete information provided by the customer.

If you notice an error, contact us immediately at invictus.collective001@outlook.com. We cannot guarantee that delivery information can be changed after dispatch.

Failed or Unclaimed Deliveries

If an order is returned because the customer was unavailable, refused delivery, provided incorrect information, failed to collect the package, or did not pay applicable customs charges, the customer may be responsible for all return and reshipping expenses.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, contact us at invictus.collective001@outlook.com with your order number.

We will assist with reviewing the shipment and contacting the shipping provider. A package will only be considered lost after the courier confirms the loss or completes its investigation.

Damaged Packages or Incorrect Items

If your order arrives damaged or you receive the wrong product, contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging and shipping label

Claims submitted without sufficient evidence or after the stated period may not qualify for replacement or another remedy.

Contact Us

For questions about shipping or delivery, contact:

Invictus
David, Chiriquí, Republic of Panama
Email: invictus.collective001@outlook.com